Education and Training Solutions

This course presents fundamental concepts and techniques for effective communication and counseling. Readers will learn about good listening skills, the impact of non-verbal communication, gender differences in communication, and techniques to use in crisis situations. The course also delves into learning styles and money personalities. Numerous examples are presented of how these concepts and techniques can be applied in the work environment. The course takes an application-oriented approach to presenting this material.

3 hours of Continuing Education credit